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Subprocessors

Hotel JRJ (“we”, “our”, “us”) uses certain trusted third-party service providers (“Subprocessors”) to support the operation of our website, booking systems, and hospitality services. This policy explains the role of these subprocessors and how personal data may be processed in the course of providing our services.

By using our website or services, you acknowledge and agree to the engagement of subprocessors as described below.

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Purpose of Subprocessors

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Subprocessors are engaged solely to perform specific business functions on behalf of Hotel JRJ, including technical, operational, and communication services necessary for smooth hotel operations.

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Categories of Subprocessors

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Hotel JRJ may use subprocessors in the following categories:

  • Online Booking Engines & Channel Managers
    To manage room availability, pricing, and reservations.

  • Payment Processing Services
    To securely process online and offline payments.

  • Website Hosting & IT Service Providers
    For website hosting, data storage, and technical maintenance.

  • Email & SMS Communication Platforms
    To send booking confirmations, reminders, and service-related communications.

  • Analytics & Performance Tools
    To analyze website usage and improve user experience.

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Data Access & Processing

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Subprocessors may have limited access to personal information strictly for the purpose of performing assigned services. They are not permitted to use personal data for any purpose other than fulfilling contractual obligations to Hotel JRJ.

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Data Protection & Confidentiality

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Hotel JRJ ensures that all subprocessors:

  • Are contractually bound by confidentiality obligations

  • Implement appropriate security measures

  • Comply with applicable data-protection and privacy laws

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International Data Transfers

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In certain cases, data may be processed or stored on servers located outside India. In such cases, Hotel JRJ ensures appropriate safeguards are in place to protect personal information.

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Changes to Subprocessors

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Hotel JRJ may add, replace, or remove subprocessors as required for operational efficiency. Updates to subprocessors will be reflected on this page as and when necessary.

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Guest Rights & Queries

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If you have questions regarding our subprocessors or how your data is handled, you may contact us using the details below under Contact.

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