Terms & Conditions

These Terms & Conditions govern the use of the website, booking services, accommodation, and all hospitality offerings provided by Hotel JRJ (“Hotel JRJ”, “Hotel”, “we”, “our”, “us”). By accessing this website, making a reservation, entering the hotel premises, or availing any services, you agree to be legally bound by these Terms & Conditions. If you do not agree, you must refrain from using our services.
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Definitions
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• Guest / You / User: Any person accessing the website, making a booking, or staying at Hotel JRJ.

• Booking: Reservation of accommodation or services through the website, phone, walk-in, or third-party platforms.

• Property: Hotel JRJ premises, rooms, facilities, and assets.

• Third-Party Platforms: Online travel agencies (OTAs), payment gateways, or service providers.

 

Eligibility to Book
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• Guests must be 18 years or older to make a booking.

• Valid government-issued photo ID is mandatory at check-in.

• Hotel JRJ reserves the right to deny accommodation if identification is invalid, incomplete, or refused.

 

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Booking & Reservation Terms
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• All bookings are subject to availability and confirmation.

• Rates may vary based on:

  • Seasonality

  • Demand

  • Room category

  • Promotional offers

• Special requests (early check-in, late check-out, room preferences) are not guaranteed and subject to availability.

• The hotel reserves the right to cancel bookings made with:

  • Incorrect information

  • Suspected fraudulent intent

  • Invalid payment details

 

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Check-In & Check-Out Policy
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• Check-in and check-out times are as mentioned at the time of booking.

• Early check-in or late check-out may be charged additionally.

• Guests exceeding check-out time without approval may be charged for an additional night.

 

Identification & Local Laws
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• All guests must present valid photo identification issued by the Government of India.

• Hotel JRJ follows all local police, municipal, and legal regulations.

• The hotel reserves the right to deny accommodation in compliance with applicable laws, including local ID restrictions.

 

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Guest Conduct & Behavior
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Guests must:

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• Maintain respectful behavior toward staff and other guests

• Avoid loud noise, nuisance, or disruptive activities

• Follow hotel safety, fire, and hygiene guidelines.
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Hotel JRJ reserves the right to:

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• Evict guests without refund for misconduct

• Report illegal activities to law-enforcement authorities 

 

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Damage to Property
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• Guests are responsible for any damage caused to hotel property.

• Repair or replacement costs will be charged to the guest.

• Intentional damage may result in legal action.

 

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Occupancy Rules
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• Only registered guests are allowed to stay in rooms.

• Visitors may be restricted or require approval from hotel management.

• Maximum room occupancy must not be exceeded under any circumstances.

 

Payments & Charges
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• All payments must be made in INR unless stated otherwise.

• Additional services availed during the stay (room service, extra bedding, etc.) will be billed separately.

• The hotel reserves the right to charge a security deposit, if applicable.

 

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Cancellation & No-Show
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• Cancellation policies depend on the rate plan and booking source.

• No-shows or late cancellations may attract full or partial charges.

• Refunds, if applicable, are processed as per the Refund & Cancellation Policy.

 

Force Majeure
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Hotel JRJ shall not be held liable for failure to provide services due to events beyond reasonable control, including:
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• Natural disasters

• Government orders

• Power failures

• Strikes or public disturbances

 

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Limitation of Liability
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Hotel JRJ is not responsible for:
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• Loss or theft of personal belongings

• Injury or illness not caused by hotel negligence

• Third-party service failures (OTAs, payment gateways, transport providers)

 
Guests are advised to take care of personal valuables.
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Website Use
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Users must not:
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• Attempt unauthorized access to systems

• Upload malware or harmful code

• Use the website for unlawful purposes

• Post misleading or defamatory content

Violation may result in legal action and permanent access restriction.
 

Third-Party Links
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The website may contain links to third-party websites. Hotel JRJ is not responsible for:

• Content accuracy

• Privacy practices

• Services provided by such third parties

 

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Intellectual Property
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All website content including text, images, logos, and design is the property of Hotel JRJ and may not be copied, reproduced, or used without written permission.
 

Amendments
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Hotel JRJ reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be effective immediately upon posting.
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Governing Law & Jurisdiction
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These Terms & Conditions are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Dehradun, Uttarakhand.
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